As part of our service guarantee, we at Vieques Air Link do not sell overbookings. When you book with us your seat is guaranteed for the date and time of your flight according to our travel policies. The following terms and conditions have been designed around this seat guarantee.

1. Service is 100% non-refundable, we do provide credits in accordance to the terms following in this ticket policy.
2. Changes to the itinerary will be subject to availability and a change fee of $15.00 per direction, per passenger, plus fare difference, if applicable.
3. For any cancellations 48 hours in advance of your flight time, there will be a 20% cancellation fee. If you cancel with less than 48 hours prior to the flight time including day of travel, there will be a 50% cancellation fee.
4. Failure to cancel a reservation in advance of check-in and not showing up for your flight will result in forfeiture of 100% of payment for the “no-show” segment (no credit given).
5. All changes and cancellations must be made by speaking to a Vieques Air Link reservations agent over the phone or in person at any of the reservation offices or airport counters. NO emails or voicemails are accepted as a valid method for notification.
6. In the event of a change or cancellation, the remaining amount is not refundable and not transferable but may be used towards the purchase of any future travel within the next 12 months. Any unused credits will expire after 12 months.
7. Vieques Air Link (VAL) is not responsible for flight delays or cancellations due to conditions beyond VAL control or major force situation like weather or government regulations.
8. Infants under two years of age will travel in an adult's lap at no charge. After two years of age, full fare applies and a seat is guarantee for the child.
9. The allowance is one infant per passenger.
10. All flights may have one or two stops before final destination. We will make our best effort to inform you at check in, but for sure we will notify you prior to boarding.

Customers with current reservations who are concerned about travelling to destinations reported by the CDC be affected by Zika Viral Illness should call our reservations office 1-888-901-9247and speak with one of our representatives. Customers may qualify for change in travel dates. Customers may make fee-waived changes to future reservations/tickets. However, changes need to be made by February 29, 2016.