Special Alerts

Immediate FAA Ban on Samsung Galaxy Note 7

Please be advised, the Federal Aviation Administration (FAA) has issued a complete ban on all Samsung Galaxy Note 7 mobile devices for all air carriers following recent incidents and potential safety concerns. In accordance with FAA guidance and effective Saturday October 15, 2016 at 12:00PM ET, Samsung Galaxy Note 7 devices will not be permitted in checked or carry-on baggage, and may not be carried onboard any VAL flight. Customers traveling with these devices will not be permitted to travel.

For details on Samsung’s exchange/recall program click here (link: http://www.samsung.com/us/note7recall/ ) or call (844) 365-6197.
For more information, please refer to the statement from the FAA, click here. (link: https://www.faa.gov/news/updates/?newsId=86685)


Customers with current reservations who are concerned about travelling to destinations reported by the CDC be affected by Zika Viral Illness should call our reservations office 1-888-901-9247 and speak with one of our representative. Customers may qualify for change in travel dates or refund. Customers may make fee-waived changes to future reservations/tickets. However, changes need to be made by February 29, 2016.